Senior Client Operations Specialist

LPL Financial; Fort Mill (SC); On-site; USD 67,538,000 - 112,668,000; Full time

Job summary

LPL Financial in Fort Mill, SC is seeking a Senior Operations Specialist to support the Wealth Advisors Group with account openings, money movement, and client inquiries. You will resolve notifications, file paperwork, and coordinate with internal teams to ensure timely processing.

The role requires a client-service mindset, accuracy, and the ability to manage multiple tasks in a fast-paced environment while upholding industry policies and procedures.

Qualifications

• Bachelor’s degree or equivalent years of industry experience.
• 2+ years’ experience in customer service or operations.

Responsibilities

• Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings.
• Proactive outreach to clients and advisors on time-sensitive activities - RMDs, repapering accounts, distributions, and 1099s.
• Research complex issues and resolve inquiries in a timely matter.
• Regularly exercise excellent business judgment.
• Prepare forms and submit instructions for account activities on behalf of advisors and end clients for new accounts, money movement, account transfers, and account maintenance.
• Handle incoming and outgoing mail requests by USPS and FedEx.
• Route inquiries through LPL channels to ensure proper processing and escalation of inquiries.

Education

Bachelor’s degree or equivalent years of industry experience

Tools

SIE

Series 7

Job description

LPL Financial in Fort Mill, SC is seeking a Senior Operations Specialist to support the Wealth Advisors Group with account openings, money movement, and client inquiries. You will resolve notifications, file paperwork, and coordinate with internal teams to ensure timely processing.

The role requires a client-service mindset, accuracy, and the ability to manage multiple tasks in a fast-paced environment while upholding industry policies and procedures.