Onsite IT Support Analyst I — Client-Facing

Blue Alliance; Georgia; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K Retirement with matching

Excellent medical, vision, and dental

Life insurance and disability

Unlimited PTO

Job summary

LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day onsite technical support as part of a staffing engagement. Located in Cumberland, GA, you will resolve routine issues, learn the client environment, and represent LayerCake in daily operations.

You will handle common Level 1 tickets, build rapport with users, and maintain accurate time entries while participating in on-call rotations and following client procedures.

Qualifications

• 0–1 years of IT support or help desk experience.
• Fundamental knowledge of Windows and macOS; familiarity with cloud productivity tools.
• Strong written and verbal communication; professional demeanor.
• Willingness to learn client-specific environments.

Responsibilities

• Resolve Level 1 tickets using runbooks and KB articles.
• Provide onsite support and maintain client relationships.
• Document time entries and follow client procedures.
• Participate in on-call rotation.

Skills

Windows & macOS basics

Client communication

On-site support

Learning mindset

Education

CompTIA A+ certification

Tools

PSA / Ticketing platforms

RMM tools

Job description

LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day onsite technical support as part of a staffing engagement. Located in Cumberland, GA, you will resolve routine issues, learn the client environment, and represent LayerCake in daily operations.

You will handle common Level 1 tickets, build rapport with users, and maintain accurate time entries while participating in on-call rotations and following client procedures.