Client-Focused Mortgage Loan Processor - Smooth Closings

Bayway Mortgage Group; Jacksonville (FL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Bonuses

Benefits

Growth opportunities

Professional culture

Job summary

Bayway Mortgage Group seeks an experienced Mortgage Loan Processor to work closely with borrowers, loan officers, underwriters, and partners to move files from application to closing. You will ensure accuracy and compliance across documentation while maintaining timely communications that reassure clients.

The role requires 3+ years in mortgage processing, familiarity with conventional, FHA, and VA loans, and strong organizational skills.

Qualifications

• 3+ years of experience processing conventional, FHA, and VA mortgage loan files.
• Strong working knowledge of income, asset, and credit documentation.
• Confident communicator with the ability to build rapport and reassure borrowers.
• Highly organized with strong attention to detail.
• Ability to prioritize workload and manage multiple files with tight timelines.
• Experience with LOS such as Encompass, Calyx or Byte is a plus.
• Positive attitude, team-oriented, and committed to delivering excellent customer service.

Responsibilities

• Manage a pipeline of mortgage loan files from submission through final approval and closing.
• Review loan applications and documentation for completeness, accuracy, and compliance.
• Communicate directly with borrowers in a friendly, supportive, and professional manner to request documentation and provide status updates.
• Collaborate with loan officers and underwriters to resolve conditions quickly and efficiently.
• Order and track services such as VOEs, appraisals, title work, homeowners insurance, and verifications of assets/income as needed.
• Maintain detailed and organized file notes and documentation within the LOS.
• Proactively anticipate issues, maintain timelines, and ensure smooth, on-time closings.
• Deliver a best-in-class borrower experience focused on clarity, confidence, and care.

Skills

Mortgage loan processing

Client communication

Organizational skills

multitasking

Tools

Encompass

Calyx

Byte

Job description

Bayway Mortgage Group seeks an experienced Mortgage Loan Processor to work closely with borrowers, loan officers, underwriters, and partners to move files from application to closing. You will ensure accuracy and compliance across documentation while maintaining timely communications that reassure clients.

The role requires 3+ years in mortgage processing, familiarity with conventional, FHA, and VA loans, and strong organizational skills.