Client-Focused Mass Arbitration Liaison (Temporary)

Bursor & Fisher, P.A.; Miami (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Vision insurance

In-building gym access

Snack bar

Job summary

Bursor & Fisher, P.A. is seeking a Mass Arbitration Coordinator in Miami, FL. This temporary, project-based role involves acting as the main liaison for claimants as arbitrations progress, delivering an exceptional client experience, and coordinating settlement activities as needed.

The candidate should have strong communication, empathy, and organizational skills, with bilingual English/Spanish preferred. This position may transition to a permanent role based on business needs and performance.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to handle high call volumes with empathy and professionalism.
• Strong organizational and time management abilities.

Responsibilities

• Serve as claimant's dedicated point of contact throughout arbitration and provide updates.
• Place a high volume of outbound calls to guide claimants through next steps.
• Follow up with nonresponsive claimants to keep cases moving forward.
• Address client questions and requests promptly via calls and emails.
• Assist claimants with inquiries regarding settlement options and oversee settlements when required.
• Help claimants complete discovery, intake documents, and related paperwork.

Skills

Excellent communication

Bilingual (English/Spanish)

Organizational skills

Empathetic client support

Excel proficiency

Independent work

Education

High school diploma or equivalent

Associate's degree a plus

Tools

Excel

Internal databases / basic CRM

Job description

Bursor & Fisher, P.A. is seeking a Mass Arbitration Coordinator in Miami, FL. This temporary, project-based role involves acting as the main liaison for claimants as arbitrations progress, delivering an exceptional client experience, and coordinating settlement activities as needed.

The candidate should have strong communication, empathy, and organizational skills, with bilingual English/Spanish preferred. This position may transition to a permanent role based on business needs and performance.