Client-Focused Implementation Lead

LNRS Data Services Inc. Company; Connecticut; Hybrid; USD 95,000 - 159,000; Full time

Job summary

LexisNexis Risk Solutions is seeking an experienced Implementation Manager to lead customer implementations from planning to delivery within a fast-paced environment. You will manage a portfolio of client projects, coordinate Product, Engineering, and DevOps teams, and ensure delivery within scope, budget, and timeline while maintaining strong client relationships.

The role requires 5+ years in project/implementation management, PMP/PRINCE2/Agile is preferred, and a Bachelor's degree in a

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Project Management, or a related field, or equivalent professional experience.
• Project Management certification (PMP, PRINCE2, Agile, or equivalent) preferred.
• Minimum of 5 years of relevant experience in project management, implementation management, or professional services delivery.
• Demonstrated experience managing customer-facing implementation or project delivery engagements, preferably within software, SaaS, or technology organizations.
• Experience coordinating activities across Product, Engineering, and DevOps teams.

Responsibilities

• Serve as the primary point of contact for customer implementation projects and professional services engagements. Manage a portfolio of client implementation projects, ensuring delivery within agreed scope, budget, quality, and timeline expectations.
• Build and maintain strong relationships with customers, partners, and internal stakeholders throughout the project lifecycle.
• Analyze client requirements and translate business needs into implementation plans and solution specifications.
• Ensure project objectives, milestones, risks, and dependencies are clearly communicated and managed.
• Work closely with the Senior Implementation Manager to prioritize, plan, and monitor activities across Product, Engineering, and DevOps teams.
• Coordinate internal resources and stakeholders to support successful project execution.
• Facilitate alignment between technical and non-technical teams while managing expectations and project priorities.
• Act as a liaison between customers and engineering teams, ensuring technical requirements are accurately communicated and understood.
• Regularly communicate project status, performance metrics, delivery progress, and costs to clients and internal stakeholders.
• Provide clear and concise updates to both technical and non-technical audiences.
• Escalate risks, issues, and delivery challenges appropriately while driving resolution.
• Collect and communicate customer feedback to Product teams to support future enhancements and roadmap planning.
• Identify opportunities to optimize and improve delivery processes and implementation methodologies.
• Support quality assurance activities throughout the delivery lifecycle.
• Represent the Implementation team during pre-sales engagements, business-as-usual activities, and customer support initiatives.

Skills

Project management

Stakeholder management

Leadership

Communication

Agile delivery

Education

Bachelor's degree in Business/IT/CS/PM

Tools

Jira

Confluence

Job description

LexisNexis Risk Solutions is seeking an experienced Implementation Manager to lead customer implementations from planning to delivery within a fast-paced environment. You will manage a portfolio of client projects, coordinate Product, Engineering, and DevOps teams, and ensure delivery within scope, budget, and timeline while maintaining strong client relationships.

The role requires 5+ years in project/implementation management, PMP/PRINCE2/Agile is preferred, and a Bachelor's degree in a