Client-Focused Banking Advisor

Peoples Security Bank & Trust Company; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Peoples Security Bank and Trust Company in Scranton seeks a Customer Service Associate to deliver exceptional experiences to customers and prospects, supporting in-person or virtual interactions and handling day-to-day branch operations.

You will participate as a member of the branch sales/service team, process transactions, explain banking products, and guide clients to the right partner for deposits, loans, or wealth services. A high school diploma and strong communication skills are required.

Qualifications

• Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media).
• Good interpersonal skills and problem-solving abilities are essential.
• Knowledge of branch transactional tasks and products/services preferred.

Responsibilities

• Delivers exceptional customer experiences in-person or virtually as part of the branch team.
• Processes customer transactions accurately and compliantly (deposits, withdrawals, checks, etc.).
• Balances cash drawer, night deposits, ATM services, and related duties; maintains regulatory compliance.

Skills

Cash handling

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Associate's degree / General Banking Diploma

Job description

Peoples Security Bank and Trust Company in Scranton seeks a Customer Service Associate to deliver exceptional experiences to customers and prospects, supporting in-person or virtual interactions and handling day-to-day branch operations.

You will participate as a member of the branch sales/service team, process transactions, explain banking products, and guide clients to the right partner for deposits, loans, or wealth services. A high school diploma and strong communication skills are required.