Client-Focused Banker: Build Relationships & Tech

JPMorgan Chase & Co.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Banker to join our branch network, delivering welcoming, hospitality-driven service while representing the Chase brand with the latest banking solutions.

You will build trusted client relationships and help clients achieve their financial goals through product knowledge and digital tools. You will support daily branch operations and collaborate with teammates to ensure a seamless client experience that aligns with regulatory requirements and Chase

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients with clear and polite communication.
• Ability to resolve client issues quickly with attention to detail.
• Ability to elevate the client experience by working collaboratively as a team.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service excellence

Relationship building

Clear communication

Problem resolution

Team collaboration

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking an Associate Banker to join our branch network, delivering welcoming, hospitality-driven service while representing the Chase brand with the latest banking solutions.

You will build trusted client relationships and help clients achieve their financial goals through product knowledge and digital tools. You will support daily branch operations and collaborate with teammates to ensure a seamless client experience that aligns with regulatory requirements and Chase