Client-First Teller & Financial Wellness Guide

KeyBank; Toledo (OH); On-site; USD 24,796 - 31,684; Full time

Job summary

KeyBank in Toledo, OH is hiring a Teller to welcome clients in person, process deposits and withdrawals, and assist with account servicing needs. You will listen for financial wellness opportunities and gently transition clients to a Banker for deeper conversations.

The role emphasizes client service, accuracy, and adherence to bank policies, with weekend shifts and in-branch duties required.

Qualifications

• High School Diploma, GED, or equivalent business experience is required.
• Experience in a client service role is required.
• Experience in cash handling is required.

Responsibilities

• Provide exceptional client service in-person at a branch.
• Perform teller functions accurately and efficiently.
• Identify and resolve client servicing issues.
• Guide clients to bankers for financial wellness discussions.
• Maintain knowledge of products, fees, and policies.

Skills

Client service

Cash handling

Windows PC

Sales skills

Financial wellness guidance

Time management

Integrity

Team collaboration

Fraud awareness

Education

High school diploma or GED

Tools

Calculator

Job description

KeyBank in Toledo, OH is hiring a Teller to welcome clients in person, process deposits and withdrawals, and assist with account servicing needs. You will listen for financial wellness opportunities and gently transition clients to a Banker for deeper conversations.

The role emphasizes client service, accuracy, and adherence to bank policies, with weekend shifts and in-branch duties required.