Client-First IT Support Technician

MHD Communications LLC; Tampa (FL); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

MHD Communications LLC is seeking an IT Support Technician in Tampa, FL. You are the first point of contact for clients, establishing strong communication, resolving issues, and managing tickets with accuracy and timeliness.

You will handle requests, troubleshoot hardware and software, and escalate when needed to the Service Desk Team Lead. Onsite work and documentation are essential parts of the role.

Qualifikationen

• 2–4 years of IT support experience (MSP experience preferred).
• Knowledge of Microsoft Windows 10, Office applications, and user account management in Active Directory / Microsoft 365.
• Basic networking, printers, and VOIP systems understanding.
• Working knowledge of virtualization technologies such as VMware and IT security basics.

Aufgaben

• Maintain excellent communication and relationships with clients.
• Take client requests as they come in and create problem tickets.
• Resolve or escalate tickets to the Service Desk Team Lead as needed.
• Work problem tickets as scheduled and escalate as necessary.
• Perform onsite work as scheduled and assigned.
• Troubleshoot hardware and software, document problems and resolutions.
• Ensure timely resolutions with minimal disruption; maintain ticket entries.
• Follow documented procedures for client system changes and submit timesheets.

Kenntnisse

Communication

Critical thinking

Detail-oriented

Customer service

Willing to learn

Tools

VMware

Windows 10

Active Directory

Microsoft 365

Jobbeschreibung

MHD Communications LLC is seeking an IT Support Technician in Tampa, FL. You are the first point of contact for clients, establishing strong communication, resolving issues, and managing tickets with accuracy and timeliness.

You will handle requests, troubleshoot hardware and software, and escalate when needed to the Service Desk Team Lead. Onsite work and documentation are essential parts of the role.