IT Support Technician - Fast, Client-Focused Tech Help

MHD; Tampa, Northern (FL, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

MHD in Tampa, FL seeks an IT Support Technician to be the first point of contact for clients, resolving issues and documenting solutions. You will support Windows 10, Office apps, AD/365, and VOIP, while handling tickets with care under SLA guidelines.

You will work under the Service Desk Team Lead, manage on-site tasks as needed, and collaborate with the team to maintain high levels of client satisfaction in a fast-paced MSP environment.

Qualifications

• 2-4 years IT support experience (MSP experience preferred).
• Knowledge of Microsoft Windows 10, Microsoft Office, and business applications.
• User account creation and maintenance in Active Directory / Microsoft 365.
• Understanding of networking (wired/wireless), printers, and VOIP.
• Familiarity with virtualization (VMware) and IT operations best practices.
• Scripting and automation tools; security, storage, and data protection concepts.

Responsibilities

• Maintain excellent communication and relationships with clients.
• Take client requests as they come in and document tickets.
• Create and resolve or escalate tickets; work scheduled/problem tickets.
• Perform onsite work as scheduled and escalate when needed.
• Troubleshoot hardware and software errors; document resolutions.
• Ensure timely resolution of desktop/app issues with minimal disruption.
• Maintain or augment documentation per guidelines.
• Follow procedures for client system changes and submit timesheets.

Skills

Windows 10

MS Office

AD/365

Networking basics

Printers

VOIP

VMware

Scripting

IT security

Disaster recovery

Tools

Active Directory

Job description

MHD in Tampa, FL seeks an IT Support Technician to be the first point of contact for clients, resolving issues and documenting solutions. You will support Windows 10, Office apps, AD/365, and VOIP, while handling tickets with care under SLA guidelines.

You will work under the Service Desk Team Lead, manage on-site tasks as needed, and collaborate with the team to maintain high levels of client satisfaction in a fast-paced MSP environment.