Client-First Banking Associate | Tech-Savvy Service Pro

JPMorganChase; Rockford (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker in Rockford, IL, to deliver welcoming, attentive service and help clients achieve their financial goals using the latest banking solutions.

You will build trusted relationships, educate customers on accounts, digital tools, and products while partnering with branch colleagues to ensure a seamless client experience. Strong communication and empathy are essential.

Qualifications

• High school diploma or GED equivalent.
• Strong client service experience.
• Ability to build trusted relationships and understand client needs.
• Excellent communication and listening skills.
• Willingness to learn products and procedures quickly.

Responsibilities

• Create a welcoming environment and greet clients, manage lobby using tablet, schedule meetings.
• Provide account servicing and open new accounts while complying with policies.
• Educate clients on day-to-day banking and digital tools like Chase Mobile App and ATMs.
• Build relationships by listening, asking questions, and collaborating with branch team.
• Perform branch operations including handling cash devices in line with policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Fast learner

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker in Rockford, IL, to deliver welcoming, attentive service and help clients achieve their financial goals using the latest banking solutions.

You will build trusted relationships, educate customers on accounts, digital tools, and products while partnering with branch colleagues to ensure a seamless client experience. Strong communication and empathy are essential.