Client-First Banking Associate

Next Frontier Capital; Los Angeles (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences and embody the brand with hospitality. You will greet clients, guide them through banking solutions, and support onboarding of new accounts while helping customers navigate Chase Mobile App, Chase.com, and ATMs.

The role emphasizes building trusted relationships, listening to client needs, and collaborating with the branch team to achieve financial goals. A high school diploma or GED is required.

Qualifications

• Experience delivering attentive and friendly service.
• Ability to build trusted relationships with clients.
• Clear and polite communication to understand and help.
• Ability to resolve client issues with attention to detail.
• Collaborative teamwork to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts, opening new accounts, and adhering to policies and regulatory requirements.
• Educate clients on day-to-day banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build meaningful client relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations including cash handling devices while following bank policies.

Skills

Customer service

Relationship building

Communication

Problem solving

Team collaboration

Technology literacy

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences and embody the brand with hospitality. You will greet clients, guide them through banking solutions, and support onboarding of new accounts while helping customers navigate Chase Mobile App, Chase.com, and ATMs.

The role emphasizes building trusted relationships, listening to client needs, and collaborating with the branch team to achieve financial goals. A high school diploma or GED is required.