Client-First Banking Associate

JPMorganChase; Lehi (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care

On-site health centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase, a leading financial services firm, seeks an Associate Banker in Utah to deliver hospitality, banking solutions, and digital tools to clients. You will build trusted relationships, share product knowledge, and help clients reach their financial goals.

You will contribute to branch success by providing attentive service, handling everyday transactions, and guiding customers through mobile and online banking options while adhering to policies and regulatory requirements.

Qualifications

• High school diploma or GED equivalent.
• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day‑to‑day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Communication

Problem solving

Teamwork

Cash handling

Tech awareness

Education

High School Diploma or GED

Job description

Chase, a leading financial services firm, seeks an Associate Banker in Utah to deliver hospitality, banking solutions, and digital tools to clients. You will build trusted relationships, share product knowledge, and help clients reach their financial goals.

You will contribute to branch success by providing attentive service, handling everyday transactions, and guiding customers through mobile and online banking options while adhering to policies and regulatory requirements.