Client-First Banker: Tech-Savvy Service Expert

JPMorganChase; Mequon (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker in Wisconsin to provide hospitality-driven service and represent the Chase brand. You will help clients with accounts, educate on digital tools, and build trust through attentive, personalized conversations.

You will collaborate with branch teammates to achieve financial goals for clients while adhering to regulatory requirements and internal policies. This role emphasizes service excellence and effective use of technology.

Qualifications

• Ability to put clients first and exceed expectations by delivering attentive and friendly service.
• Ability to build trusted relationships and show genuine care during client interactions.
• Ability to engage clients, communicate clearly, and anticipate client needs.
• Ability to resolve client issues with attention to detail and provide a consistent client experience.
• Ability to collaborate with the team to deliver seamless service with care and sincerity.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby traffic.
• Exceed client expectations by servicing accounts, opening new accounts, and complying with policies and banking requirements.
• Educate clients on day-to-day banking transactions and digital self-service options like Chase Mobile App and Chase.com.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge to help clients reach goals.
• Perform branch operations, including handling cash devices and ensuring compliance with procedures.

Skills

Client service

Relationship building

Sales skills

Tech savviness

Communication

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker in Wisconsin to provide hospitality-driven service and represent the Chase brand. You will help clients with accounts, educate on digital tools, and build trust through attentive, personalized conversations.

You will collaborate with branch teammates to achieve financial goals for clients while adhering to regulatory requirements and internal policies. This role emphasizes service excellence and effective use of technology.