Client-First Banker & Relationship Specialist

JPMorganChase; Savannah (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Chase, a leading financial services firm, seeks an Associate Banker to deliver welcoming, client-focused service and leverage modern banking solutions to help clients reach their financial goals.

You will greet clients, assist with account openings, educate on Chase Mobile App and Chase.com, and build trusted relationships with customers while collaborating with the branch team to achieve targets. A high school diploma or GED is required.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Job description

Chase, a leading financial services firm, seeks an Associate Banker to deliver welcoming, client-focused service and leverage modern banking solutions to help clients reach their financial goals.

You will greet clients, assist with account openings, educate on Chase Mobile App and Chase.com, and build trusted relationships with customers while collaborating with the branch team to achieve targets. A high school diploma or GED is required.