Client-First Banker: Build Trust & Tech Solutions

J.P. Morgan; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Chase, a leading financial services firm, seeks an Associate Banker to embody hospitality while delivering exceptional client experiences. You will represent the Chase brand, leverage modern banking solutions, and provide attentive service to help clients achieve their financial goals.

In this role, you will greet clients, manage lobby traffic, assist with account openings, and educate customers on digital tools like Chase Mobile App and Chase.com.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Excellent communication and empathy to understand and help clients.
• Ability to quickly and accurately learn products, services, and procedures.
• Reading and speaking English and Cantonese fluently.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby, and scheduling meetings.
• Exceed client expectations by servicing accounts and opening new accounts while complying with policies and regulations.
• Educate clients on day-to-day banking transactions using Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships by listening, asking questions, and collaborating with branch team to meet financial goals.
• Perform branch operations, including cash devices, while following bank policies.

Skills

Client service

Bilingual EN/Cantonese

Relationship building

Communication

Education

High school diploma or GED

Job description

Chase, a leading financial services firm, seeks an Associate Banker to embody hospitality while delivering exceptional client experiences. You will represent the Chase brand, leverage modern banking solutions, and provide attentive service to help clients achieve their financial goals.

In this role, you will greet clients, manage lobby traffic, assist with account openings, and educate customers on digital tools like Chase Mobile App and Chase.com.