Client-Facing Warranty & Punch Specialist

Working Spaces; St. Louis (MO); On-site; USD 25,000 - 39,000; Full time

Job summary

Working Spaces is seeking a Punch & Warranty Specialist in St. Louis, MO. This role focuses on managing punch and warranty items from initial notification to final resolution, while maintaining strong client and vendor relationships.

You will coordinate with manufacturers, installers, and internal teams, ensuring timely updates, accurate documentation, and successful closeout. The position requires self-direction, ownership, and a proactive approach in a fast-paced environment.

Qualifications

• Organizational role handling punch and warranty items.
• Ability to communicate with clients, vendors, and internal teams.
• Proactive issue resolution and escalation when needed.

Responsibilities

• Own punch and warranty items from notification through resolution and closeout.
• Communicate with clients, vendors, manufacturers, installers, and internal teams regarding status and timing.
• Research issues, identify solutions, and coordinate corrective action.
• Create punch and warranty orders and related purchase orders in EM1.
• Review acknowledgements, track shipping and delivery information, and resolve discrepancies.
• Coordinate product, service, repairs, installation, and other activities to complete punch and warranty work.
• Maintain accurate and timely documentation in EM1.
• Follow established COQ, company, and Client Experience processes.
• Assist in identifying financial responsibility for punch and warranty items and provide documentation for credits, chargebacks, and invoicing.
• Review aging items and proactively follow up to keep work moving toward completion.
• Communicate completed work for invoicing and final closeout.
• Provide backup support for Project Coordinator responsibilities as needed.

Skills

Strong organization

Time management

Self-direction

Ownership

Written & verbal communication

Client-facing

Problem-solving

Sense of urgency

Attention to detail

Computer proficiency

Tools

EM1

Job description

Working Spaces is seeking a Punch & Warranty Specialist in St. Louis, MO. This role focuses on managing punch and warranty items from initial notification to final resolution, while maintaining strong client and vendor relationships.

You will coordinate with manufacturers, installers, and internal teams, ensuring timely updates, accurate documentation, and successful closeout. The position requires self-direction, ownership, and a proactive approach in a fast-paced environment.