Client-Facing Security Manager - Operations & Travel Lead

Arrow Security; Birmingham (AL); On-site; USD 45,000 - 50,000; Full time

Job summary

Arrow Security in Birmingham, AL seeks a Security Manager to oversee day-to-day security operations for a key client account, lead field personnel, and ensure service, safety, and client satisfaction.

This position travels regularly to client sites, manages scheduling and payroll, maintains licensing and compliance, and develops post orders and operational documentation while driving KPI performance.

Ideal candidates have at least 2 years of security operations or leadership experience.

Qualifications

• Minimum 2 years of security operations, account management, or security leadership experience.
• Strong scheduling, staffing, and personnel management experience.
• Ability to thrive in a structured, process-driven environment.

Responsibilities

• Oversee day-to-day security ops for client accounts.
• Lead field personnel and manage staffing scheduling.
• Ensure licensing and compliance for security staff.
• Draft and maintain post orders and ops documentation.
• Control overtime and labor costs; ensure contract compliance.

Skills

Security operations

Account management

Security leadership

Scheduling

Staffing

Communication

Problem solving

Microsoft Office

Education

High school diploma or GED

Tools

WinTeam

eHub

Securitime

Lighthouse

Job description

Arrow Security in Birmingham, AL seeks a Security Manager to oversee day-to-day security operations for a key client account, lead field personnel, and ensure service, safety, and client satisfaction.

This position travels regularly to client sites, manages scheduling and payroll, maintains licensing and compliance, and develops post orders and operational documentation while driving KPI performance.

Ideal candidates have at least 2 years of security operations or leadership experience.