Client-Facing Programs Associate

The Partnership To End Homelessness; New York (NY); On-site; USD 66,600 - 81,400; Full time

Benefits offered by this job

Employer-covered health insurance

Generous PTO

401K with employer contribution

Seasonal 4-day work week

Job summary

The Partnership To End Homelessness in New York City is looking for a full-time Program Assistant to create an inviting and supportive environment for clients. This role is crucial in ensuring clients receive timely attention and support, and involves responsibilities such as answering calls, data maintenance, and administrative duties.

The ideal candidate should hold a Bachelor’s degree, possess excellent organizational skills, and demonstrate a commitment to outstanding customer service. Competitive benefits include a $74K salary, health coverage, and generous PTO.

Qualifications

• Exceptional customer service skills and a welcoming demeanor.
• Strong interpersonal and communication abilities with crisis clients.
• Excellent organizational skills and attention to detail.

Responsibilities

• Serve as first contact for clients and partners, creating a supportive experience.
• Conduct initial client pre-screens for service connections.
• Answer and route incoming calls and inquiries professionally.

Skills

Customer service

Interpersonal communication

Organization

Microsoft Office

Google Workspace

Data management

Bilingual skills

Education

Bachelor's degree or equivalent professional experience

Job description

The Partnership To End Homelessness in New York City is looking for a full-time Program Assistant to create an inviting and supportive environment for clients. This role is crucial in ensuring clients receive timely attention and support, and involves responsibilities such as answering calls, data maintenance, and administrative duties.

The ideal candidate should hold a Bachelor’s degree, possess excellent organizational skills, and demonstrate a commitment to outstanding customer service. Competitive benefits include a $74K salary, health coverage, and generous PTO.