Client-Facing Payroll Specialist

Acrisure, LLC; Oklahoma City (OK); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Job summary

Acrisure, LLC is seeking a Customer Service Specialist to support payroll clients on-site in Oklahoma City. You will maintain client bases, gather payroll data, enter information accurately, respond to inquiries, and assist with reports and product information.

The role emphasizes timely communication, teamwork, and ongoing knowledge of payroll software and related products. The team collaborates cross-functionally to ensure a superior client experience.

Qualifications

• High school diploma or equivalent required.
• 1 year of work experience in a customer-facing role preferred.
• Reliable, detail-oriented and professional with strong email/phone communication.
• Team-oriented, adaptable, collaborative and able to resolve conflicts.
• Proactive problem solver and critical thinker.
• Accurate and fast data entry skills; proficient in Google Suite.

Responsibilities

• Maintain base of payroll clients and provide exceptional customer service to them via phone and email.
• Interact with clients to obtain payroll data and accurately enter data for processing.
• Meet deadlines and respond quickly to inquiries, even during times of high volume.
• Learn and maintain a working knowledge of Payroll Software and other products.
• Assist clients with reports, problems, or other issues.
• Reach out to clients regarding new products and services.
• Develop relationships with other departments to ensure a positive customer experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

Google Suite

Job description

Acrisure, LLC is seeking a Customer Service Specialist to support payroll clients on-site in Oklahoma City. You will maintain client bases, gather payroll data, enter information accurately, respond to inquiries, and assist with reports and product information.

The role emphasizes timely communication, teamwork, and ongoing knowledge of payroll software and related products. The team collaborates cross-functionally to ensure a superior client experience.