Client-Facing Operations Specialist - Remote

RPMGlobal; Northern (KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Remote work with market visits

Laptop provided

Internet/phone stipend

Job summary

ActionLink is seeking a collaborative and detail-oriented Temporary Operations Specialist to join our team. This role partners with the Account Team on client merchandising projects and ensures timely execution of program objectives.

You will develop timelines, coordinate with cross-functional teams, and drive process improvements while maintaining strong client relationships and quality assurance practices.

Qualifications

• Minimum 2 year college degree in relevant business discipline preferred.
• Some account management or relevant business operations experience with direct client interaction is preferred.
• Ability to build and foster business relationships at multiple levels.
• Skilled at collaborating and problem solving with demonstrated critical thinking skills.
• Proven time management and organizational skills.
• Exceptional verbal and written communication skills.
• Strong proficiency with Microsoft Excel.

Responsibilities

• Serve as the key point of contact and decision-making authority for the execution of client project objectives.
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client.
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines.
• Collaborate, communicate, and partner with all cross-functional teams to provide successful results.
• If timelines are not met, this position is fully responsible for making the strategic and corresponding tactical changes required to achieve the revised program timelines.
• Communicate program goals and provide strategic written communication and project oversight for all details within ActionLink management systems.
• Structure and execute project-specific quality assurance analysis.
• Assist with fulfillment orders and administration when needed based on capacity.
• Report program performance results and initiate continuous improvements.
• Adhere to the guidelines of the ActionLink Travel and Expense Policies.

Skills

Communication

Time management

Relationship building

Organization

Education

2-year college degree in business

Tools

Microsoft Excel

Job description

ActionLink is seeking a collaborative and detail-oriented Temporary Operations Specialist to join our team. This role partners with the Account Team on client merchandising projects and ensures timely execution of program objectives.

You will develop timelines, coordinate with cross-functional teams, and drive process improvements while maintaining strong client relationships and quality assurance practices.