Client-Facing Mortgage Implementation Leader

ICE Clear Europe Limited; Jacksonville (FL); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking an Implementation Consultant to lead client-facing deployments of DDA Analyzer within the Encompass platform.

You will oversee the full lifecycle from discovery, design, configuration, testing, training, go-live, to post-launch support. You will collaborate with lenders to map underwriting, quality control, and post-close processes into DDA/Encompass configurations, lead UAT and adoption activities, and coordinate with Product, Engineering, Support, and

Qualifications

• Bachelor’s degree in business, finance, or related field (or equivalent experience).
• Recent mortgage underwriting or senior processing experience.
• PMP, CompTIA Project+, or comparable project management certification (preferred).
• NMLS licensure (preferred).
• Experience with Agile and Waterfall delivery methodologies (preferred).
• Prior mortgage technology, fintech, or SaaS implementation experience (preferred).
• Willingness to travel to client sites as needed (up to 25–50%).

Responsibilities

• Manage multiple client implementations from discovery through go-live and post-implementation support
• Serve as the primary client contact and trusted advisor
• Gather requirements and translate mortgage workflows into effective DDA/Encompass configurations
• Configure Income, Credit, Asset, and/or Audit Analyzers based on client underwriting guidelines and operational requirements
• Lead UAT, client training, knowledge transfer, and adoption activities
• Troubleshoot configuration issues and partner with Product, Engineering, Support, and Data Services
• Manage project timelines, deliverables, status reporting, documentation, and escalations
• Identify opportunities to improve or automate implementation and mortgage workflows

Skills

Encompass end-user

DDA Analyzer end-user

Education

Bachelor’s degree in business, finance, or related field

NMLS licensure

PMP/CompTIA Project+

Agile and Waterfall delivery methodologies

Mortgage technology/SaaS implementation experience

Mortgage underwriting or senior processing experience

Tools

JIRA

ServiceNow

Salesforce

Microsoft Office Suite

Job description

Intercontinental Exchange, Inc. is seeking an Implementation Consultant to lead client-facing deployments of DDA Analyzer within the Encompass platform.

You will oversee the full lifecycle from discovery, design, configuration, testing, training, go-live, to post-launch support. You will collaborate with lenders to map underwriting, quality control, and post-close processes into DDA/Encompass configurations, lead UAT and adoption activities, and coordinate with Product, Engineering, Support, and