Client-Facing Logistics Operations Leader

Ups; Utah; On-site; USD 90,000 - 140,000; Full time

Job summary

UPS is seeking an on-site Senior Operations Lead to oversee customer operations across multiple facilities, directing activities, ensuring contract compliance, and meeting revenue plans. You will coordinate with customer management, production, engineering, quality, and supply chain teams to drive efficient storage and distribution processes.

The role emphasizes building lasting client relationships, leading cross-functional teams, managing budgets and KPIs, and delivering continuous

Qualifications

• Proven ability to lead operations in a client-facing environment.
• Strong communication and interpersonal skills to engage customers.
• Experience supporting production-critical operations with emphasis on responsiveness and partnership.
• Ability to influence outcomes through cross-stakeholder collaboration.
• Experience with logistics or distribution environments is preferred.

Responsibilities

• Develops and monitors operational goals and plans.
• Sets priorities and coordinates with various functions to improve efficiency.
• Manages operations to meet customer deadlines.
• Develops and executes account plans, cross-sells, provides customer service, coordinates projects.
• Organizes and structures team/department.
• Oversees budgeting/financial administration and staff management.
• Acts as primary on-site operations leader within a shared client facility.
• Builds and maintains strong customer relationships and performance reporting.
• Partners with customer stakeholders to support production schedules and material flow.
• Represents the company in day-to-day customer discussions to align on service levels.

Skills

Operational leadership

Customer relationship management

Communication skills

Team leadership

Problem solving

Data analysis

Multi-tasking

Education

Bachelor’s Degree or International equivalent - Preferred

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

UPS is seeking an on-site Senior Operations Lead to oversee customer operations across multiple facilities, directing activities, ensuring contract compliance, and meeting revenue plans. You will coordinate with customer management, production, engineering, quality, and supply chain teams to drive efficient storage and distribution processes.

The role emphasizes building lasting client relationships, leading cross-functional teams, managing budgets and KPIs, and delivering continuous