Client-Facing IT Support Analyst

3Core Systems, Inc; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

3Core Systems, Inc. is seeking a Field Services Engineer to deliver top-tier technical support to clients in New York, onsite and via remote resources. The role covers desktop and light server troubleshooting, hardware/software installation, upgrades, and relocations in client environments.

The ideal candidate has 1–3 years of end-user support experience, excellent communication, and strong interpersonal skills. Travel to client sites and flexibility for after-hours work may be required.

Qualifications

• 1-3 years of end-user support experience.
• Strong written and oral communication skills.
• Excellent interpersonal skills with rapport-building and listening.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to manage time effectively and work with external vendors.

Responsibilities

• Deliver first-class service, advice and technical support to clients onsite and remotely.
• Troubleshoot daily incidents and perform desktop and light server issues.
• Install, upgrade and relocate hardware and software.
• Interface with high-profile financial industry clients daily, maintaining professionalism.
• Coordinate with internal teams and vendors to complete tasks on schedule.

Skills

Customer service

Strong communication

Interpersonal skills

Willingness to learn

Education

College diploma or Bachelor's degree in Computer Science

Tools

Office 365

MDM solutions

VMware vSphere/Hyper-V

Active Directory/Exchange

Job description

3Core Systems, Inc. is seeking a Field Services Engineer to deliver top-tier technical support to clients in New York, onsite and via remote resources. The role covers desktop and light server troubleshooting, hardware/software installation, upgrades, and relocations in client environments.

The ideal candidate has 1–3 years of end-user support experience, excellent communication, and strong interpersonal skills. Travel to client sites and flexibility for after-hours work may be required.