Client-Facing IT Service Delivery Leader

Astreya; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 98,000 - 155,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision

401k plan

Paid time off

Job summary

Astreya in Philadelphia, PA is seeking a Service Delivery Manager to lead client-facing IT services across diverse teams. You will establish expectations, manage performance, and coordinate onboarding, training, and service improvements to ensure delivery meets commitments.

You will collaborate with Business Development and Client Partner teams, translate roadmaps into user stories or RFPs, and support growth with scalable managed services.

Qualifications

• Bachelor’s degree (B.S/B.A) from four-year college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience.
• Proven track record delivering a range of complex IT projects.
• Ability to lead a cooperative effort among members of a project team.
• Strong technical knowledge of enterprise IT including help desk, networking, ticket and incident management, AV/VC, and asset management.
• Strong analytical, organizational, communication and presentation skills.
• Strong business acumen with ability to provide operational, technical and financial oversight.

Responsibilities

• Provide leadership to diverse operations teams.
• Implement, monitor and provide timely reports to customers on service delivery metrics.
• Implement personnel onboarding, training, and service-improvement activities ensuring processes are followed by each service team.
• Drive internal and client meetings covering delivery performance, service improvements, quality, and processes.
• Be accountable for quality of service and future demand; factor into capacity plans for all teams.
• Collaborate with Business Development and Client Partner teams to support growth and develop statements of work.

Skills

Leadership

Project management

Communication

IT knowledge

Strategic planning

Education

Bachelor’s degree or equivalent

Job description

Astreya in Philadelphia, PA is seeking a Service Delivery Manager to lead client-facing IT services across diverse teams. You will establish expectations, manage performance, and coordinate onboarding, training, and service improvements to ensure delivery meets commitments.

You will collaborate with Business Development and Client Partner teams, translate roadmaps into user stories or RFPs, and support growth with scalable managed services.