Client-Facing Events Account Manager

Spertus Institute for Jewish Learning and Leadership; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Venue SIX10 is seeking an Account Manager to manage client relationships from inquiry through post-event follow-up. You will collaborate with internal teams, vendors, and partners to ensure event details are communicated, coordinated, and delivered.

The role requires developing proposals, estimates, and contracts, and maintaining a healthy sales pipeline. Occasional evenings/weekends may be required to support events.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• Experience in hospitality, events, venues, sales, or account management.
• Strong client service, communication, and relationship-building skills.
• Highly organized with excellent attention to detail and follow-through.
• Ability to manage multiple clients, priorities, and deadlines.
• Comfortable with sales, proposals, contracts, and business development.
• Strong problem-solving and collaboration skills.
• Proficiency with Microsoft Office; Infor Reserve and/or Cvent experience is a plus.
• Ability to work occasional evenings, weekends, or non-standard hours.

Responsibilities

• Manage assigned client relationships from inquiry through post-event follow-up.
• Understand client objectives, event needs, timelines, and service requirements.
• Provide responsive communication, proactive follow-up, and solutions to client needs.
• Build relationships that support client satisfaction, retention, and rebooking.
• Respond to inquiries and RFPs; conduct client discovery and venue tours.
• Develop proposals, estimates, and contracts using venue standards.
• Maintain accurate pipeline and account information.
• Identify opportunities for additional services, repeat business, and revenue growth.
• Gather and document event requirements, including schedules, attendance, and AV/IT.
• Coordinate with internal teams, vendors, and service partners.
• Participate in client meetings and venue walkthroughs.
• Monitor deadlines and changes to ensure events are prepared.
• Serve as the primary client contact leading up to and during events.
• Coordinate resolution of event-related questions or issues.
• Conduct post-event follow-up and identify future opportunities.

Skills

Client relationship management

Communication

Organization

Time management

Sales & proposals

Problem-solving

Collaboration

Attention to detail

Ability to work non-standard hours

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Infor Reserve

Cvent Event Diagramming

Job description

Venue SIX10 is seeking an Account Manager to manage client relationships from inquiry through post-event follow-up. You will collaborate with internal teams, vendors, and partners to ensure event details are communicated, coordinated, and delivered.

The role requires developing proposals, estimates, and contracts, and maintaining a healthy sales pipeline. Occasional evenings/weekends may be required to support events.