Client-Facing eCommerce Insights Analyst II

Liquidity Services Inc.

United States

Remoto

USD 58.000 - 72.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Annual discretionary bonus

Descrizione del lavoro

Liquidity Services Inc. is seeking an Analyst II/Senior Analyst for eCommerce Client Solutions.

This role drives day-to-day execution of a strategic retail eCommerce program, translating business goals into clear projects and coordinating across internal teams and marketplace partners. The role partners with an eCommerce Reporting & Analytics Specialist to own reporting requirements, business interpretation, client presentations, and action planning, with success measured by client confidence

Competenze

Bachelor's degree in business, analytics, supply chain, eCommerce, marketing, information systems, or a related field preferred; equivalent relevant experience will be considered.
Two to five years of relevant functional experience in eCommerce, client solutions, account management, business analysis, project management, marketplace operations, or a related field.
Demonstrated experience presenting business performance, recommendations, and project updates to clients or senior internal stakeholders.
Experience with consumer marketplaces such as eBay, Amazon, Walmart, TikTok Shop, Poshmark, or similar channels preferred.
Experience with Rithum, formerly ChannelAdvisor, Power BI, marketplace portals, or retail returns and recommerce programs preferred.

Mansioni

Leads day-to-day client and stakeholder engagement for assigned programs, including recurring business and project meetings, decision documentation, action-item ownership, and timely communication of progress, risks, and escalations.
Develops a strong understanding of client objectives, operating requirements, constraints, and success measures; uses this context to prioritize work, set realistic expectations, and deliver practical recommendations.
Translates client and business needs into scoped workplans, requirements, milestones, dependencies, and measurable outcomes; maintains project trackers, decision and risk logs, standard operating procedures, and implementation documentation.
Coordinates cross-functional initiatives with Client Solutions, reporting and analytics, marketplace operations, technology, warehouse operations, finance, marketing, compliance, leadership, and external partners; removes blockers, escalates decisions appropriately, and validates business results.
Defines reporting priorities, business rules, key performance indicators, and acceptance criteria in partnership with the Reporting & Analytics Specialist; reviews reporting for accuracy, completeness, relevance, and consistency before client presentation.
Analyzes and presents performance across sales, recovery, pricing, promotions, inventory availability and aging, listing quality, fulfillment, returns and refunds, and marketplace account health; identifies drivers, quantifies opportunities, recommends actions, and monitors results.
Coordinates pricing, promotion, catalog, inventory, channel expansion, and customer-experience initiatives across consumer marketplaces, addressing listing defects, policy and compliance risks, account-health concerns, brand-protection issues, and operational exceptions.
Supports the design, testing, launch, and measurement of tools, data flows, integrations, and process improvements; monitors marketplace policies, fees, capabilities, and industry developments and translates relevant changes into actionable program improvements.