Client-Facing Design Coordinator (Hybrid/Remote)

Acton-Adu; Campbell (CA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Acton ADU is seeking a Design Coordinator in California to be the face of the design team for homeowners, guiding finish selections and translating floor plans into build-ready designs. You will manage design coordination and communications across Sales, Design, Estimating, and Production, ensuring a smooth handoff to construction.

The role requires exceptional emotional intelligence, proactive communication, and a passion for AI-driven process improvements in a fast-growing design-build firm.

Qualifications

• Ten-out-of-ten emotional intelligence: a genuine ability to read customers, build trust quickly, and turn a frustrated homeowner into a confident one.
• Exceptional reliability: prompt, consistent, and someone who always follows through on what you say you will do.
• A talent for under-promising and over-delivering, and the self-awareness to know your own bandwidth
• The ability to manage large volumes of detail and multiple concurrent projects without letting anything slip

Responsibilities

• Serve as the first point of contact from the design team after a customer signs, leading handoff meetings and explaining the design process, schedule, and next steps
• Guide homeowners through interior and exterior finish selections for build-ready projects, and custom design interior packages for fully custom builds
• Maintain proactive, at-minimum-weekly communication with every active customer, more often during high-touch windows like early onboarding and survey scheduling, so no one is ever left wondering where their project stands. No surprises
• Set clear decision deadlines, send timely reminders, and be transparent about what is at risk if a decision is delayed
• Build and maintain a customer-facing visual design presentation and an internal Design Coordination Summary (FFE) spreadsheet capturing every selection and technical detail for Production
• Build itemized material order carts (Build.com/Ferguson, Wayfair, etc.) using correct model numbers and finishes, and hand off cleanly to Project Management
• Run a weekly check-in with Project Management and a mid-week alignment meeting with the broader PM team to keep the design-to-production handoff smooth
• Coordinate directly with survey consultants, electrical consultants, plumbing consultants, cabinet vendors, and other suppliers on timelines, quotes, and specs
• Own and continually improve the tools that make this role scale: reusable templates, email workflows, the Acton Selections Finish Catalog, and more
• Bring fresh ideas for how AI and new technology can make the design-to-build process faster, smarter, and better for our customers

Skills

Emotional intelligence

Reliability

Under-promising/over-delivering

Detail management

Interior design

Tools

Revit

BlueBeam

BuilderTrend

Job description

Acton ADU is seeking a Design Coordinator in California to be the face of the design team for homeowners, guiding finish selections and translating floor plans into build-ready designs. You will manage design coordination and communications across Sales, Design, Estimating, and Production, ensuring a smooth handoff to construction.

The role requires exceptional emotional intelligence, proactive communication, and a passion for AI-driven process improvements in a fast-growing design-build firm.