Client Facing Customer Service Rep (917)

Myticas Consulting; Clayton (MO); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Myticas Consulting is seeking a Customer Service Representative to join our client’s team. This role offers remote work with a hybrid location requirement and 40 hours per week, with potential for overtime and full-time conversion after the engagement.

You will support a customer-facing team, handle invoicing and data requests, and ensure smooth order processing while maintaining high customer satisfaction. Core hours are 8:30 am–5:00 pm CST.

Qualifications

• Minimum of one year of B2B client/customer service experience.
• Strong analytical skills with the ability to quickly absorb product knowledge.
• Excellent organizational, time management, and multitasking capabilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Exceptional communication skills, both written and verbal.

Responsibilities

• Assist a customer-facing team in delivering prompt, professional service to clients.
• Support back-end operations such as invoicing, data requests, and follow-up communications.
• Ensure seamless order processing and high customer satisfaction.
• Adhere to core hours 8:30 am – 5:00 pm CST with potential for overtime.
• Commit to a 6-month engagement with potential for full-time conversion.

Skills

B2B customer service

Analytical skills

Time management

MS Office

Written and verbal communication

Education

High school diploma

Associate or Bachelor's preferred

Tools

CRM software

Job description

Customer Service Representative –

Are you passionate about delivering exceptional customer service and eager to be part of a dynamic team? We are seeking a dedicated and professional Customer Service Representative to join our client’s team. This is a unique opportunity to work remotely while contributing to a company that values your skills and offers potential for full-time conversion. If you thrive in a fast-paced environment, have a knack for problem-solving, and meet the hybrid location requirements, we want to hear from you!

In this role, you will assist a customer-facing team in providing prompt, professional, and convenient service to clients. You’ll also support back-end operations such as invoicing, data requests, and follow-up communications, ensuring seamless order processing and high customer satisfaction. This position offers flexibility within core hours of 8:30 am – 5:00 pm CST, with potential for overtime when needed.

Required Skills:

• Minimum of one year of business-to-business (B2B) client/customer service experience
• Strong analytical skills with the ability to quickly absorb product knowledge
• Excellent organizational, time management, and multitasking capabilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Exceptional communication skills, both written and verbal

Nice to Have Skills:

• Experience with invoicing and data management processes
• Familiarity with CRM or similar customer management tools
• Prior remote work experience

Preferred Education and Experience:

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• At least one year of B2B customer service experience in a professional setting

Other Requirements:

• Hybrid work location required; candidates must have an active hybrid working arrangement at one of the following locations: Clayton, MO; White Plains, NY; NYC; Dallas, TX; Madison, WI; Wilmington, DE (must be specified on resume)
• Availability to work during standard business hours, with some flexibility
• Ability to commit to a 6-month engagement with potential for full-time conversion
• Willingness to work 40 hours per week, with potential for overtime when needed