Client-Facing Construction Project Manager

Craft-Master-Custom-Pools; West Palm Beach (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Craft Master Custom Pools is seeking a Project Manager to own the customer relationship from contract signing through completion. You will coordinate permitting, scheduling, inspections, and all construction communication, while mentoring junior PMs and refining processes as we scale.

Based in West Palm Beach, you’ll collaborate with the GM and field team to ensure projects stay on budget and meet Craft Master’s standards of excellence. Prior pool PM experience required.

Qualifications

• Prior experience in pool building PM is required.
• Familiarity with JobTread is a plus.

Responsibilities

• Serve as the primary point of contact for customers in the project pipeline, ensuring timely updates and professionalism throughout the build.
• Manage projects from contract signing to construction completion, including permitting, scheduling, inspections, and closeout.
• Set clear homeowner expectations on timelines, milestones, and project stages.
• Maintain consistent communication with customers via JobTread and approved channels.
• Coordinate with GM and Construction Manager to schedule field work and subcontractors.
• Ensure trades are coordinated to prevent downtime and delays; track milestones and progress photos.
• Identify on-site challenges and provide proactive, solutions-oriented communication.
• Maintain notes and progress logs in project management tools; share updates with customers and field teams.
• Identify process gaps and propose improvements to boost efficiency and quality.
• Assist in documenting SOPs for future scalability and streamline workflows across teams.
• Support training programs for new PMs and model professionalism and strong customer service.

Skills

Self-starter

Customer service oriented

Can handle ambiguity and change as we”

Tools

JobTread

Job description

Craft Master Custom Pools is seeking a Project Manager to own the customer relationship from contract signing through completion. You will coordinate permitting, scheduling, inspections, and all construction communication, while mentoring junior PMs and refining processes as we scale.

Based in West Palm Beach, you’ll collaborate with the GM and field team to ensure projects stay on budget and meet Craft Master’s standards of excellence. Prior pool PM experience required.