Client-Facing AV/IT Service Administrator

Cenero LLC; Malvern (Chester County); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

401K

HSA

FSA

DCA

Life insurance

Short-term disability

Long-term disability

Paid Time Off

On-site gym

Tuition reimbursement

Referral program

Coffee & pretzels

Job summary

Cenero LLC is seeking a Service Administrator to provide support for audiovisual (AV), IT, and related systems for Cenero clients. You will be the face of our Service Operations Center, updating internal service tickets, reviewing and managing tickets, and communicating service status to clients.

The ideal candidate is eager to grow a career in the AV/IT industry, a fast learner, and able to manage multiple tasks while delivering progress updates in a timely manner.

Qualifications

• Bachelor’s degree in engineering or related field; and/or five+ years related experience.
• Two+ years of customer service experience.
• Excellent verbal and written communication skills.
• Resourceful with ability to work in a fast-paced environment.

Responsibilities

• Monitor and manage the Dispatch inbox queue.
• Open Preventative Maintenance Service tickets and record information.
• Coordinate subcontractor dispatch and relay site information for TSE tickets.
• Interface with customers and keep them informed on case information.
• Ensure cases progress in CRM with customer updates every 1–2 days.
• Assist customers with service visit scheduling.
• Work as part of the Preventative Maintenance Task team.
• Manage the monthly schedule of upcoming PM visits.

Skills

Resourceful

Excellent verbal and written comms

High emotional intelligence

Stress management

Customer-focused

Education

Bachelor’s degree in engineering or related field

5+ years related experience

Job description

Cenero LLC is seeking a Service Administrator to provide support for audiovisual (AV), IT, and related systems for Cenero clients. You will be the face of our Service Operations Center, updating internal service tickets, reviewing and managing tickets, and communicating service status to clients.

The ideal candidate is eager to grow a career in the AV/IT industry, a fast learner, and able to manage multiple tasks while delivering progress updates in a timely manner.