On-Site Audio-Visual Engineer in Philadelphia, PA

Cenero LLC; Malvern (Chester County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Industry-leading healthcare coverage

401(k) plan with company match

Tuition assistance and professional development opportunities

Job summary

Cenero LLC seeks an AV On-Site Service Engineer in Chester County, PA, responsible for on-site support for audiovisual, IT, and related systems. The ideal candidate will communicate effectively with clients and provide exceptional customer service while maintaining technical credibility.

Qualifications include a Bachelor’s degree in Engineering and hands-on AV service experience. This role offers outstanding benefits, including healthcare coverage and a 401(k) plan. Join us to enhance client success and drive innovative solutions.

Qualifications

• Bachelor’s degree in Engineering plus two years of customer service experience or five years of AV related service experience.
• Ability to diagnose, adjust, and repair audiovisual, videoconferencing, and IT related systems.
• General knowledge of TCP/IP networking, switches, routers, firewalls.

Responsibilities

• Provide daily on-site support for audiovisual systems.
• Develop a professional environment while providing exemplary customer service.
• Coordinate all aspects of new designated projects at customer facilities.

Skills

Detailed working knowledge of audiovisual systems

Excellent verbal and written communication skills

Ability to terminate typical audiovisual related cabling

Knowledge of audiovisual test and repair equipment

Working knowledge of AV control systems

Education

Bachelor's degree in Engineering

Two years of customer service experience

Tools

Polycom

Biamp

Crestron

Job description

AV On‑Site Service Engineer (Philadelphia, PA)

Provide daily on‑site support for audiovisual, IT, and related systems. Serve as the service escalation point and give technical guidance to client personnel, project management, and subcontractors.

Essential Duties and Responsibilities

• Provide support for audiovisual, videoconferencing, and IT systems.
• Diagnose, adjust, repair, and when necessary, Escalate audiovisual, videoconferencing, and IT related systems.
• Configure and deploy equipment for various applications.
• Provide end‑user support including concierge system assistance and meeting support.
• Develop a professional environment, building technical credibility with the client while providing exemplary customer service.
• Represent Cenero with senior‑level clients, showing empathy, patience, and competence.
• Communicate complex technical concepts to peers, client, and management clearly and concisely.
• Maintain awareness of new technology through continuing education, training, seminars, and reading.
• Coordinate all aspects of new designated projects at customer facilities, including communications and scheduling between client and Cenero Operations Manager.
• Attend project meetings and represent Cenero.
• Conduct site surveys for new business opportunities when appropriate.
• Assist operational teams with installations and troubleshooting.
• Serve as Cenero’s final “quality control” inspector to ensure all project work meets or exceeds the design specification.
• Accurately maintain customer service ticket information in Cenero’s CRM.
• Maintain accurate timesheet information.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and Experience

• Bachelor’s degree in Engineering plus two + years of customer service experience or five + years of AV related service experience; or equivalent combination.
• Detailed working knowledge of audiovisual systems (control systems, touch screens, switchers, projectors, Blu‑ray players, displays, microphones, speakers, amps).
• Ability to terminate typical audiovisual related cabling (CAT, BNC, XLR).
• Detailed working knowledge of video & audio conferencing systems (Polycom, Biamp, QSC preferred).
• Working knowledge of AV control systems (Crestron & AMX preferred).
• Understanding of video and acoustic technical principles and basic electrical wiring.
• Knowledge of audiovisual test and repair equipment.
• General knowledge of ISDN T1/E1, Ethernet, H.320, H.323, SIP protocols.
• General knowledge of TCP/IP networking, switches, routers, firewalls.
• Proficiency with Windows computers and office software.
• AV installation experience desired.

Key Required Characteristics

• Resourceful and technically curious.
• Excellent verbal and written communication skills.
• High emotional intelligence.
• Ability to handle occasional high‑stress situations.
• Strong desire to help clients succeed.

Language Skills

Ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings; respond effectively to customer inquiries or complaints; communicate verbally or in writing clearly and unambiguously.

Mathematical Skills

Apply principles of modern algebra and acoustical equations.

Reasoning Ability

Apply logical or scientific thinking to a wide range of intellectual and practical problems.

Certificates, Licenses, Registrations

• General Audio‑Visual: CTS‑X, General Certification (preferred)
• Crestron DMC‑E‑4K
• Audio DSP certifications (Biamp, Qsys, etc.)
• Other applicable industry certifications and training as required.

Physical Demands

• Must be able to sit, use hands and fingers to operate a computer and telephone keyboard.
• Often required to stand, walk, climb a 12 ft ladder, reach with hands and arms, and lift up to 50 lb.

Work Environment

• Typical business environment: conference rooms, offices, server rooms, and NOC centers.
• Occasional travel to other sites.

Benefits and Perks

• Industry‑leading healthcare coverage beginning on day one (Cigna PPO or HDHP).
• 401(k) plan with company match.
• Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Spending Account (DCA).
• Company‑paid life insurance and short‑term disability; optional long‑term disability.
• Paid vacation time, paid holidays, paid time off awarded at hire.
• On‑site gym, weight room, locker room.
• Tuition assistance, professional development opportunities.
• Employee referral program.

Equal Employment Opportunity Statement

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.