Client Experience & Transformation Lead

Thoughtful AI; Austin (TX); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Market-leading base salary and bonus

Medical, dental, and vision insurance

Flexible Time Off

Job summary

A leading technology firm in Austin, TX seeks a Client Experience Lead to guide organizations in transforming their Revenue Cycle operations using advanced technologies. This role involves managing multi-workstream programs and ensuring clarity in processes and expectations. Candidates should have over 5 years in program management and excellent communication skills. The position offers a competitive salary, benefits, and flexible time off.

Qualifications

• 5+ years in a customer-facing delivery, program management, or consulting role.
• Strong ability to bring clarity to ambiguity and drive structured decision-making.
• Exceptional written and verbal communication skills.

Responsibilities

• Lead customers through AI-driven implementations and ensure clarity of workflows.
• Support overall program health by maintaining visibility into deployment progress.
• Identify opportunities to strengthen performance and coordinate with Customer Success.

Skills

Program management

Customer-facing delivery

Communication skills

Problem-solving

Risk identification

Job description

A leading technology firm in Austin, TX seeks a Client Experience Lead to guide organizations in transforming their Revenue Cycle operations using advanced technologies. This role involves managing multi-workstream programs and ensuring clarity in processes and expectations. Candidates should have over 5 years in program management and excellent communication skills. The position offers a competitive salary, benefits, and flexible time off.