Client Experience Specialist — Vet Clinic (Flexible Hours)

Heartland Veterinary Partners LLC; Poplar Bluff (MO); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Heartland Veterinary Partners LLC in Poplar Bluff, MO is seeking a Client Service Representative to deliver an exceptional client experience and assist with front desk, records, and appointment management. You will greet visitors, handle calls, process payments, and help maintain medical records according to clinic procedures.

This role requires weekend availability, strong communication, patience, and teamwork.

Qualifications

• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Weekend work availability.

Responsibilities

• Leads practice opening and closing procedures.
• Maintains front desk and reception areas.
• Processes payments and accounts.
• Schedules clinic appointments.
• Updates client/patient files.
• Sends client correspondence and reminders.
• Performs daily cash handling and data entry.
• Greet clients and ensure a positive visit.
• Responds to emergencies per clinic policy.
• Addresses client concerns to ensure satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Heartland Veterinary Partners LLC in Poplar Bluff, MO is seeking a Client Service Representative to deliver an exceptional client experience and assist with front desk, records, and appointment management. You will greet visitors, handle calls, process payments, and help maintain medical records according to clinic procedures.

This role requires weekend availability, strong communication, patience, and teamwork.