Client Experience Specialist - Six Diamond Service

Fremont Bank; Livermore (CA); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Fremont Bank seeks a Client Contact Center Specialist to assist clients, prospects, and branch staff by phone or email. You will resolve inquiries, promote banking products, and ensure a single-call resolution with professional service.

Ideal candidates bring banking retail experience, strong customer service and multitasking skills, and an ability to navigate multiple systems in a fast-paced environment with a sales mindset.

Competenze

• Associates degree or equivalent work experience required.
• 2 years in a fast-growing call center with escalated calls.
• Telemarketing experience preferred.
• Banking experience in retail sales is required.
• Excellent customer service and professional phone skills.

Mansioni

• Handle incoming calls and resolve client inquiries while promoting products and services.
• Maintain knowledge of Fremont Bank offerings to meet banking needs.
• Coordinate with bankers and loan officers to connect clients with experts.
• Support mortgage and home equity product discussions with clients.
• Ensure Six Diamond experience in every interaction and high-quality service.
• Adhere to banking guidelines and process client requests efficiently.
• Assist with online banking support and card-related tasks as needed.
• Meet quarterly sales goals and assist branches as required.

Conoscenze

Customer service

Communication skills

Multitasking

Independent judgment

Problem solving

Attention to detail

Tech savvy

Sales mindset

Flexibility

Formazione

Associate degree in business related field or equivalent work experience

Descrizione del lavoro

Fremont Bank seeks a Client Contact Center Specialist to assist clients, prospects, and branch staff by phone or email. You will resolve inquiries, promote banking products, and ensure a single-call resolution with professional service.

Ideal candidates bring banking retail experience, strong customer service and multitasking skills, and an ability to navigate multiple systems in a fast-paced environment with a sales mindset.