Banking Client Experience Specialist

Centier Bank; Merrillville (IN); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Marathon Health Clinics

Tuition Reimbursement

401K match

Stock Ownership Plan

Daycare Reimbursement

Onsite Fitness Center

Job summary

Centier Bank in Merrillville, IN is seeking a Client Solutions Center Specialist to provide outstanding service by answering client inquiries and guiding them through banking products. This role requires empathy, strong communication, and the ability to work evenings and some weekends.

You will educate clients about Centier’s financial offerings, refer or sell appropriate solutions, and collaborate with other departments to resolve issues while maintaining confidentiality and a high level of

Qualifications

• High school diploma or equivalent required.
• Banking experience helpful.
• 1–2 years customer service experience; phone experience preferred.

Responsibilities

• Respond to client inquiries with a high level of service and professionalism.
• Educate clients about Centier’s financial products and services.
• Refer clients to appropriate specialists or lines of business as needed.
• Log interactions and assist with issue resolution while maintaining confidentiality.

Skills

Strong communication

Customer service

MS Office basics

Attention to detail

Multi-tasking

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

MS Office

Job description

Centier Bank in Merrillville, IN is seeking a Client Solutions Center Specialist to provide outstanding service by answering client inquiries and guiding them through banking products. This role requires empathy, strong communication, and the ability to work evenings and some weekends.

You will educate clients about Centier’s financial offerings, refer or sell appropriate solutions, and collaborate with other departments to resolve issues while maintaining confidentiality and a high level of