Client Experience Specialist: Hearing Care Front Office

HearUSA; California (MO); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Monthly bonus

Benefits package

401k with match

Health & Wellness programs

Career development

Job summary

HearUSA is seeking a Client Experience Specialist to ensure customers’ needs are met promptly, manage appointments, and deliver Simply Excellent Hearing Care across our centers.

You will handle walk-in and scheduled visits, maintain patient charts, perform basic hearing aid knowledge, and support with HearAssist and remote care, while benefiting from training and a path for career growth.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office admin

Communication skills

Scheduling software

Multi-tasking

Education

High School Diploma

Tools

MS Office

Job description

HearUSA is seeking a Client Experience Specialist to ensure customers’ needs are met promptly, manage appointments, and deliver Simply Excellent Hearing Care across our centers.

You will handle walk-in and scheduled visits, maintain patient charts, perform basic hearing aid knowledge, and support with HearAssist and remote care, while benefiting from training and a path for career growth.