Client Experience Specialist - Hearing Care

WS Audiology USA; Punta Gorda (FL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Bonus opportunities

Comprehensive benefits

Paid holidays PTO

401k with match

Professional development

Job summary

HearUSA in Punta Gorda, FL is seeking a Client Experience Specialist to ensure client needs are met, maintain appointment schedules, and deliver Simply Excellent Hearing Care. You will handle charts, confirmations, and provide friendly customer service in a fast-paced environment.

Responsibilities include managing the clinic schedule, processing orders and inventory, and supporting basic hearing aid care and remote services.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service and office administration.
• Excellent oral and written communication; professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
• Maintains a clean, inviting, and friendly environment
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

Communication skills

Multi-tasking

Time management

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

HearUSA in Punta Gorda, FL is seeking a Client Experience Specialist to ensure client needs are met, maintain appointment schedules, and deliver Simply Excellent Hearing Care. You will handle charts, confirmations, and provide friendly customer service in a fast-paced environment.

Responsibilities include managing the clinic schedule, processing orders and inventory, and supporting basic hearing aid care and remote services.