Client Experience Specialist — Front Desk & Admin (Naples)

Boatman Ricci; Naples (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance (partial firm-paid)

Dental & vision insurance (employer -

PTO + sabbatical days

Education & development support

Family-friendly firm culture

Job summary

Boatman Ricci in Naples seeks a Client Services Specialist for our front-of-house, client-facing role that serves as the first contact for clients, visitors, and callers, delivering professionalism, warmth, and efficiency.

This full-time position runs Monday–Thursday 8:30 AM–5:00 PM and Friday 8:30 AM–3:30 PM with a one-hour lunch. We offer health and dental/vision coverage, PTO with sabbatical days, education support, and a supportive, growing firm culture.

Qualifications

• Professional, warm, and composed demeanor
• Strong communication skills on phone and in person
• Detail oriented, organized, dependable, able to multitask
• Willingness to learn new software and systems; MS Office or scheduling tools a plus
• Discreet with confidential client and firm information
• Genuine interest in the legal industry and willingness to grow
• No prior legal experience required; training provided

Responsibilities

• Answer, screen, and direct all incoming calls promptly and professionally
• Greet clients and visitors; notify appropriate personnel
• Assist with client payments over the phone via LawPay
• Assist with Potential New Client payments over the phone via LawPay and relay confirmations
• Collect Potential New Client information and pass to the Client Experience Associate
• Monitor and respond to general email inboxes and Slack directives
• Set up and maintain the conference room for in-person meetings; coordinate Zoom for virtual meetings
• Review the calendar daily for meetings or appointments
• Assist with calendar maintenance and scheduling as needed
• Check, sort, and distribute incoming mail daily
• File correspondence and documents in appropriate locations
• Maintain and update the vault list with client documents
• Place product orders for the firm; maintain office and kitchen supplies

Skills

Communication skills

Organizational skills

Customer service

Discretion

Tools

Microsoft Office

Scheduling tools

Job description

Boatman Ricci in Naples seeks a Client Services Specialist for our front-of-house, client-facing role that serves as the first contact for clients, visitors, and callers, delivering professionalism, warmth, and efficiency.

This full-time position runs Monday–Thursday 8:30 AM–5:00 PM and Friday 8:30 AM–3:30 PM with a one-hour lunch. We offer health and dental/vision coverage, PTO with sabbatical days, education support, and a supportive, growing firm culture.