Client Experience Specialist - Financial Planning Support

Waverly Advisors, LLC; Frederick (MD); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K plan

Paid holidays

Birthday week leave

Flexible PTO

Sabbatical program

Competitive compensation

Job summary

Waverly Advisors, LLC in Frederick, MD is seeking a Client Service Associate to serve as the liaison between clients and advisors, delivering exceptional client experiences and accurate administrative support.

The role emphasizes communication, detail orientation, and teamwork, with responsibilities spanning account applications, paperwork, meeting prep, and coordination with custodians. A Bachelor's degree or equivalent experience is required, with minimal travel.

Qualifications

• At least 3–5 years of client service experience in financial services.
• Bachelor’s Degree or higher, or 5 years of financial services experience.
• Experience with Raymond James and custodial platforms is preferred.
• Proficiency in Microsoft Office.

Responsibilities

• Provide all client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
• Respond to all internal and external client requests in a timely manner.
• Process all documents from clients including advisory agreements, account applications or other custodial paperwork.
• Assist in all meeting preparation including binding and preparing presentation materials.
• Review all quarterly reports and invoices, and schedules clients’ quarterly reviews with advisors.
• Work directly with a variety of financial custodians (primarily Raymond James) to establish, maintain and update all new and existing client accounts.
• Track and updates client-related information in SharePoint and Salesforce including but not limited to contact information, investment advisory agreements, client-related notes and correspondence and other relevant information or documentation.
• Track information sent to financial custodians for verification of receipt and completed work.
• Assist with tracking client money movement requests and communicating that information to Advisors and Planners.
• Notify Wealth Advisors if trades are needed related to client money movement requests.
• Process Required Minimum Distributions (RMD’s) for clients on an annual basis.
• Follow Waverly compliance policies and procedures related to client requests and other matters.
• Other administrative duties as needed.

Skills

Client service

Communication

MS Office

Education

Bachelor’s Degree

Tools

Raymond James

Custodial platforms

Microsoft Office

Job description

Waverly Advisors, LLC in Frederick, MD is seeking a Client Service Associate to serve as the liaison between clients and advisors, delivering exceptional client experiences and accurate administrative support.

The role emphasizes communication, detail orientation, and teamwork, with responsibilities spanning account applications, paperwork, meeting prep, and coordination with custodians. A Bachelor's degree or equivalent experience is required, with minimal travel.