Client Service Associate

Waverly Advisors, LLC; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, and Vision coverage

401(k) retirement plan with match and,

Twelve paid holidays each year

Birthday week extra vacation day

Paid sabbatical program after seven + 

Job summary

Waverly Advisors, LLC in Boston, MA seeks an experienced Client Service Associate to act as the liaison between clients and Wealth Advisors, delivering exceptional client service and accurate processing of accounts and paperwork.

The role requires strong communication, organization, and attention to detail, with exposure to custodians and CRM systems. Travel minimal; full-time position with comprehensive benefits.

Qualifications

• Bachelor’s degree in Finance, Business, or a related field; or 5 years’ experience in financial services.
• Experience with Schwab, Fidelity, and Pershing preferred.
• Familiarity with portfolio accounting systems and client relationship management software.

Responsibilities

• Serve as a primary contact for clients and assist Wealth Advisors in developing and maintaining client relationships.
• Provide client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
• Respond to all internal and external client requests in a timely manner.
• Process documents from clients including advisory agreements and custodial paperwork.
• Assist in meeting preparation including binding and preparing presentation materials.
• Coordinate with Private Fund team on alternative investment subscriptions and redemptions.
• Work with custodians to establish and update client accounts (Schwab/Fidelity).
• Track client information in SharePoint and Salesforce.
• Notify Advisors if trades are needed related to client money movements.
• Process Required Minimum Distributions (RMDs) annually.
• Follow compliance policies; perform administrative duties.

Skills

Client communication

Detail orientation

Organizational skills

Team player

Verbal communication

Education

Bachelor’s degree in Finance/Business or related field

5 years financial services experience (in lieu of degree)

Tools

Schwab

Fidelity

Pershing

SharePoint

Salesforce

Job description

Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. Wearen’tyour typical wealth management firm. Our intense client focus is at the center of everything we do. We go far beyond just managing our clients’ investments, offering truly in-depth financial planning. We set ourselves apart byactually livingand acting on our guiding principle, ‘Serve.’ It is the reason we go to work every day.

In this role, you’ll be challenged to take on work that upholds our guiding principle and drives Waverly Advisors forward. We hope you’ll grow as a person and leader in your field and transform those around you as well.

We are looking to add an experienced Client Service Associate to the team in our Boston, MAoffice. The Client Service Associate is an essential part of the Waverly Advisors team, regularly serving as the liaison between clients and advisors/financial planners, as part of our overall client experience. A successful candidate will have the ability to effectively communicate with clients and team members, excellent attention to detail, strong written and verbal communication skills, an energetic and positive attitude, and a willingness to learn. Organizational skills, resiliency and flexibility,promptness,and the ability toanticipateneeds are necessary in all tasks and responsibilities.

Responsibilities:

• Serves as a primary point of contact for clients and assists Wealth Advisors in developing and maintaining client relationships.
• Provides all client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
• Responds to all internal and external client requests in a timely manner.
• Processes all documents from clients including advisory agreements, account applications or other custodial paperwork.
• Assists in all meeting preparation including binding and preparing presentation materials.
• Coordinates with Private Fund team on any alternative investment subscriptions and redemptions.
• Works directly with a variety of financial custodians(Schwab and Fidelity)to establish, maintain and update all new and existing client accounts.
• Tracks and updates client-related information in SharePoint andSalesforceincluding but not limited to contact information, investment advisory agreements, client-related notes and correspondence and other relevant information or documentation.
• Tracks information sent to financial custodians for verification of receipt and completed work.
• Assists with tracking client money movement requests and communicating that information to Advisors.
• Notifies Wealth Advisors if trades are needed related to client money movement requests.
• Processes Required Minimum Distributions (RMD’s) for clients on an annual basis.
• Follows Waverly compliance policies and procedures related to client requests and other matters.
• Administrative duties as needed.

Qualifications and Experience:

• Bachelor’s degree in Finance, Business, or a related field,or, in lieu of a college degree, 5 years of experience in financial services.
• Experience withSchwab, Fidelity, and Pershingpreferred.
• Familiarity with portfolio accounting systems and client relationship management software is preferred.

Competencies and Skills:

• Proactive, team player who values building positive relationships with clients and colleagues.
• Detail-oriented self-starter.
• Highly organized.
• Strong verbal and written communication skills.
• Can-do attitude where no task is too big or small.
• Ability to juggle demands of multiple people and deadlines.
• Positive attitude with a willingness to learn.

Travel:

• Minimal travel isrequired.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Comprehensive Health, Dental, and Vision coverage to support your overall well ‑ being.
• 401(k) retirement plan with match and profit sharing to help you invest in your future.
• Twelve paid holidays each year.
• An extra vacation day during your birthday week—so you cancelebrateyou!
• Responsible Time Off Policygivingflexibility without annual PTO limits, while balancing team responsibilities and business needs.
• Paid sabbatical program: Enjoy four consecutive weeks of paid time off after seven years of service.
• Compensationcommensuratewith experience.

Legal:

Waverly Advisors, LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by federal, state, or local law.