Client Experience Specialist — Wealth Management

Waverly Advisors, LLC; Baltimore (MD); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision options

401K

Twelve paid holiday days per year

Extra vacation day on your birthday

Sabbatical program after seven years

Job summary

Waverly Advisors, LLC in Frederick, MD is seeking a Client Service Associate to act as liaison between clients and advisors, providing comprehensive service with attention to detail. Responsibilities include processing account applications, custodial paperwork, meeting preparation, reviewing quarterly reports, coordinating with custodians (Raymond James) and updating SharePoint/Salesforce.

The role requires 3–5 years in financial services, a Bachelor’s degree or higher, and proficiency in

Qualifications

• 3-5 years of client service experience in financial services.
• Bachelor’s Degree or higher, or 5 years in financial services in lieu of a degree.
• Experience with Raymond James and custodial platforms is preferred.
• Experience in accounting or bookkeeping is preferred.
• Proficiency in Microsoft Office.

Responsibilities

• Provide all client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
• Respond to all internal and external client requests in a timely manner.
• Process all documents from clients including advisory agreements, account applications or other custodial paperwork.
• Assist in meeting preparation including binding and preparing presentation materials.
• Review quarterly reports and invoices, and schedule clients’ quarterly reviews with advisors.
• Work with financial custodians (primarily Raymond James) to maintain and update client accounts.
• Track and update client information in SharePoint and Salesforce.
• Assist with tracking client money movement requests and communicate to Advisors and Planners.
• Notify Wealth Advisors if trades are needed related to client money movement requests.
• Process Required Minimum Distributions (RMDs) for clients annually.
• Follow Waverly compliance policies and procedures.

Skills

Client service

Detail oriented

Communication

Team player

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Raymond James

Job description

Waverly Advisors, LLC in Frederick, MD is seeking a Client Service Associate to act as liaison between clients and advisors, providing comprehensive service with attention to detail. Responsibilities include processing account applications, custodial paperwork, meeting preparation, reviewing quarterly reports, coordinating with custodians (Raymond James) and updating SharePoint/Salesforce.

The role requires 3–5 years in financial services, a Bachelor’s degree or higher, and proficiency in