Client Experience Specialist

Travel by Tilly; Trenton (NJ); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Client Experience Specialist at an innovative travel company! This role is perfect for those with a passion for travel and a knack for creating exceptional customer experiences. You'll be the primary point of contact for clients, ensuring their travel needs are met seamlessly. Collaborate with travel advisors to craft personalized itineraries and coordinate with various vendors to guarantee smooth arrangements. Enjoy flexible, remote work opportunities, exclusive travel perks, and professional development in the travel industry. If you're ready to make travel dreams come true, we want to hear from you!

Benefits

Flexible, remote work opportunities

Access to exclusive travel discounts

Training and professional development

Competitive compensation with incentives

Qualifications

• Strong organizational skills and multitasking abilities are essential.
• Exceptional communication skills to enhance client experiences.

Responsibilities

• Serve as the primary contact for clients, addressing travel inquiries promptly.
• Coordinate with vendors to ensure smooth travel arrangements.

Skills

Organizational Skills

Communication Skills

Interpersonal Abilities

Multitasking

Customer Service

Education

Experience in Travel Coordination

Experience in Hospitality

Tools

Travel Booking Systems

Job description

We are seeking a dedicated and enthusiastic Client Experience Specialist with a passion for travel to join our team! In this role, you will coordinate personalized services and address clients' needs throughout the entire process, ensuring seamless and enjoyable travel experiences.

Responsibilities

• Serve as clients' primary point of contact, ensuring all travel-related inquiries, concerns, and needs are addressed promptly
• Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations
• Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients
• Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments
• Communicate updates, confirmations, and travel documentation to clients in a timely manner
• Gather and analyze customer feedback to identify opportunities for improving the travel experience
• Maintain detailed records of client interactions, preferences, and special requests
• Assist in planning group travel, corporate events, and destination trips to meet client goals

Qualifications

• Strong organizational skills with the ability to multitask and manage time effectively
• Exceptional communication and interpersonal abilities
• A passion for travel and creating positive experiences for clients
• Familiarity with travel booking systems or willingness to learn
• Prior experience in travel coordination, customer service, or hospitality is preferred

What We Offer

• Flexible, remote work opportunities
• Access to exclusive travel discounts and perks
• Training and professional development in the travel industry
• Competitive compensation with performance-based incentives

If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Client Experience Specialist! Apply today and start making travel dreams come true.