Client Experience Specialist

Airshare Careers

Leawood (KS)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

Company-paid life insurance

401(k) with employer match

Free on-site gym

Access to group fitness classes

Indoor and outdoor common areas

On-site café

Covered parking

Job summary

A premier aviation service provider is seeking a Client Experience Specialist to enhance customer relationships and ensure exceptional service during trip planning. This role involves managing flight logistics, communicating effectively with clients, and solving problems proactively. Candidates should have at least 2 years in Aviation or high-end customer service, with strong organizational and communication skills. The position is not remote and is based at the Corporate Headquarters in Overland Park, KS.

Qualifications

2+ years of Aviation or high-end Customer Service experience required.
Must possess superior organizational skills and attention to detail.
Must demonstrate professionalism and work well independently and as part of a team.

Responsibilities

Nurture owner relationships by understanding individual needs during trip planning.
Identify and resolve issues impacting Owners’ flights.
Serve as the lead liaison for Owners, ensuring timely communication.
Prepare detailed itineraries and manage all trip logistics.
Collaborate with internal stakeholders for flawless execution.

Skills

Organizational skills

Verbal communication

Interpersonal communication

Problem-solving

Job description

Summary Airshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.

Client Experience Specialist is an integral member of our operations team dedicated to creating and fostering outstanding relationships with each of our clients. Responsibilities include managing and administering each trip taken by Airshare Owners with the utmost care. This position strategically utilizes customer data and the personal knowledge of each Owner to provide customized experiences designed to consistently exceed their expectations. The person in this role relishes the challenge of solving problems that result in successful outcomes for our customers. The Client Experience Specialist fulfills our mission to deliver unparalleled service and flexibility every day to elevate the productivity and lifestyles of our customers. This position will require you to work in the Corporate Headquarters office located in Overland Park, KS. This is not a remote or hybrid role.

Essential Duties

Nurture owner relationships by applying knowledge of individual Owner needs and goals during the trip planning process
Identify and solve any issues that may impact an Owner’s flight or trip
Serve as the lead liaison for Owners, effectively communicating in a precise and timely fashion
Strive to constantly produce magic moments for all Airshare customers
Manage trips utilizing all internal resources, personal experience, and the collective knowledge of the Owner Services Team to execute flawlessly
Prepare itineraries including documentation for all reservations, verifying catering requirements, ground requirements, and ensuring all special requirements are accurate
Collaborate with all internal stakeholders to ensure impeccable execution for each trip
Serve as a personal advisor for Owners, offering guidance and recommendations based on knowledge and experience
Effectively solve problems utilizing an understanding of contractual limitations, aircraft and airport limitations, Federal Aviation Regulations, and other relevant information

Qualified candidates will have 2+ years of Aviation and/or high-end Customer Service experience. Your schedules may fall on nights, weekends, and holidays, and you must be able to work them as this is a 24/7/365 operation.

Qualifications

Must possess superior organizational skills, be detail-oriented, and can work proactively and effectively with minimal supervision
Strong and effective verbal, written, and interpersonal communication skills to work effectively across functional and organizational lines
Must work well independently and within a team
Must demonstrate an elevated level of professionalism

Benefits and Perks

Medical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hire
Airshare offers a no-cost medical and dental option at the employee level
Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)

Paid Parental Leave
Company-paid term life insurance equal to 1.5 times your annual salary
Two 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employment
PTO is accrued based on the length of employment
11 holidays per year
Access to relocation flights
FREE Full Size on-site Gym with locker rooms and Sauna
Group Fitness Classes and various activities (pickleball, running club, ping pong, etc.)
FREE Access to Bicycle sharing
Indoor and Outdoor Common areas with WIFI
On-site café and Food Truck on Wednesdays
Amazon Delivery lockers
Covered Parking