SkyOps Coordinator

Paycom; Salt Lake City (UT); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

401(k) Plan with employer match

Paid vacation and sick leave

Travel perks (free flights)

Job summary

SkyShare is seeking a Flight Coordinator to support private aircraft scheduling and client services in Salt Lake City. The role focuses on inbound flight requests, precise data collection for each flight, and timely communication of itineraries to clients and partners.

The ideal candidate has a passion for aviation, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of customer service or hospitality experience.
• Experience in customer-facing roles (front-line retail, call center, sales).
• Ability to work in a high-stress, fast-paced environment with attention to detail.
• Strong verbal and written communication skills.
• Proficient in Google Suite and Microsoft Office.
• Energetic, friendly and outgoing personality.
• Able to maintain confidentiality in sensitive situations.
• Willing to work days, nights, weekends, and holidays with on-call shifts.
• At least 18 years old with a valid driver's license.
• Familiar with Jet Insight or similar scheduling software; aviation industry is a plus.

Responsibilities

• Take inbound flight requests from clients via phone, email or text; input bookings into scheduling system and send itineraries.
• Ensure all flight info (catering, car rental, routing, passengers) is collected.
• Process changes/cancellations and communicate updates promptly.
• Confirm ground transportation and catering as needed.
• Monitor flight status from origin to destination.
• Resolve service issues and escalate when needed; follow up with owners.
• Develop rapport with customers, owners and assistants to provide exceptional service.
• Identify and mitigate delays related to scheduling, crew legality and maintenance.
• Coordinate FBO selection and catering requirements; maintain databases.
• Facilitate open communication and teamwork with pilots, coordinators and office staff.
• Follow safe, regulatory-compliant practices.
• Maintain a professional appearance and attitude.

Skills

Customer service

Hospitality

Call center

Teamwork

Communication

Google Suite

Microsoft Office

Detail orientation

On-call flexibility

Education

High school diploma or equivalent

Tools

Jet Insight

Google Suite

Microsoft Office

Job description

Job Details: Job Location: SLC - Salt Lake City, UT 84116, Salary Range: $55,000.00 - $55,000.00 Salary/year, Job Category: Support,

The Mission for this Position:

SkyShare is seeking a Flight Coordinator for our private aircraft and the clients who own/charter them. This position will provide immense job satisfaction for the unique individual who thrives on challenges and wants to be part of a rapidly growing team of experts committed to delivering outstanding service and maintaining the highest standards of safety for our customers.

About Us:

SkyShare is one of the fastest-growing private aviation companies in the country. We have been named one of Utah’s 100 Fastest-Growing Companies and recognized on the Inc. 5000 list for five consecutive years.

With operational bases in Ogden and Salt Lake City, Utah, we offer the West’s premier fractional aircraft ownership program, private aircraft charter, and managed aircraft services. We also operate FBO and fuel services at South Valley Regional Airport in Salt Lake City, and Gnoss Field Airport in Novato, California.

Our premium fleet ranges from Pilatus PC-12 turboprops to long-range Gulfstream GV jets. Supported by 17 years of aviation expertise, we fly over 6,500 legs annually while maintaining our strong commitment to safety and five-star service.

Right Person, Right Seat:

The ideal candidate demonstrates a genuine passion for aviation and possesses excellent communication skills. We’re looking for someone with a strong work ethic, sharp attention to detail, and a willingness to embrace and learn the many facets of the aviation industry.

You must possess SkyShare's core values:

• Fueled by Passion: Approaches work with energy, enthusiasm, and a commitment to excellence. Demonstrates a love for aviation and a drive to deliver exceptional results.
• Team Alignment: Works collaboratively across departments, aligning goals and actions with the broader team to ensure seamless operations.
• Deliver the Wow: Creates memorable and high-impact experiences for customers, colleagues, and partners by exceeding expectations.
• Solutions Focused: Approaches challenges with a proactive, problem-solving mindset to ensure efficiency and effectiveness.

Job Responsibilities:

• Taking inbound flight requests from all clients via phone, email, or text. Ensures all booked flights are input into the scheduling system and sends itineraries for clients. Ensures focus and efficiency of scheduling.
• Ensures that all information for each flight, including catering, car rental, routing, passengers, etc, has been accurately collected
• As customers request changes or cancellations, ensure that all data is appropriately changed or canceled and communicated to the appropriate parties in a timely manner
• Confirm ground transportation/Catering in positions prior to departure/arrival as needed
• Monitors the status of all planned flights and flights in progress from the point of origin to the final destination (flight following)
• Resolve service requests, questions, or complaints and elevate as needed. Following up with owners about service issues and escalating as necessary
• Develop a good rapport with customers, owners, and their assistants to ensure that exceptional customer service is provided at all times
• Identifies, anticipates, and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality, and maintenance issues. Advises appropriate personnel of potential/actual delays and conditions affecting the safety of flight.
• FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO
• Facilitate open communication, team spirit, and team concepts with Company pilots, fellow coordinators, maintenance, and office personnel
• Follow safe, efficient, and regulatory-compliant practices
• Maintaining an upbeat and professional appearance and attitude

Qualifications:

• High school diploma or equivalent
• Minimum of 3 years of customer service or hospitality experience
• Experience in customer-facing roles, such as:
  • Front-line retail
  • Call center
  • Customer service
  • Sales
• Ability to work as part of a team and independently, in a high-stress and fast-paced environment, and perform multiple tasks while paying close attention to detail
• Highly motivated and organized with excellent verbal and written communication skills
• Proficient computer skills, including Google Suite and Microsoft Office
• Must have an energetic, friendly & outgoing personality
• Demonstrates excellent customer service skills with all customers, owners, co-workers, and management
• Ability to maintain strict confidentiality in all cases involving clients, client aircraft operations, and when dealing with sensitive or security issues
• Willing to work days, nights, weekends, and holidays with on-call shifts as well
• At least 18 years old with a valid driver’s license
• Familiar with Jet Insight or similar aviation scheduling software, and the Aviation Industry is a plus, but not required

Personal/Character Requirements:

• Adaptability and Change Management: Exhibits a safety-first mindset and the ability to adapt quickly to changing environments and demands.
• Effective Communication: Demonstrates exceptional oral, written, and interpersonal skills, ensuring professionalism and clarity in all interactions.
• Responsiveness: Possesses excellent decision-making and problem-solving skills, consistently demonstrating high accountability in all actions.

Salary, Schedule, and Perks:

• Salary: $55,000 annually
• Schedule:
  • Day Rotation: 4 on, 4 off - 7pm - 5am
  • Night Rotation: 4 on, 4 off - 7am - 5pm
• Health Benefits:
  • Medical insurance with partial company contribution
  • Optional dental and vision plans
• Life Insurance: Employer-paid for your peace of mind
• Retirement: 401(k) Plan with employer match options
• Time Off: Generous paid vacation and sick leave policies
• Travel Perks: Enjoy free flights on unoccupied trips

Location:

This position is based in our Salt Lake City, UT, office.

To learn more about SkyShare and explore our open positions, please visit our website at www.SkyShare.com.