Client Experience Specialist

Rick Mottern - State Farm Agent; Kennesaw (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Dental insurance

Health insurance

Vision insurance

Flexible schedule

Job summary

Rick Mottern State Farm Agency in Georgia seeks a warm, detail-oriented Customer Relations Representative to join our growing team. You will be the first contact for many clients, delivering concierge-level service and ensuring exceptional customer experiences.

We value a servant leader mindset: personable, dependable, emotionally intelligent, and professional in every interaction. Opportunities exist to advance into a licensed Account Manager role after Georgia licensing requirements.

Qualifications

• Customer-centric mindset and excellent communication.
• Detail-oriented with strong organizational skills.
• Ability to build rapport and maintain relationships with clients.

Responsibilities

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins.
• Deliver concierge-level customer service and support.
• Assist with billing questions, payments, policy documents, and general service requests.
• Schedule appointments for licensed team members through proactive outreach.
• Maintain accurate customer records and documentation.
• Collaborate with team members to support agency goals and client satisfaction.

Skills

Friendly

Organized

Relationship-oriented

Empathetic

Strong communicator

Team-oriented

Job description

Rick Mottern State Farm Agency in Georgia seeks a warm, detail-oriented Customer Relations Representative to join our growing team. You will be the first contact for many clients, delivering concierge-level service and ensuring exceptional customer experiences.

We value a servant leader mindset: personable, dependable, emotionally intelligent, and professional in every interaction. Opportunities exist to advance into a licensed Account Manager role after Georgia licensing requirements.