Client Experience Specialist

Carson Group; Cockeysville (MD); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

401(k) match

Medical benefits

PTO

Parental leave

Sabbatical leave

Wellbeing programs

Job summary

Carson Group is seeking a professional front desk and client experience administrator to manage the lobby, greet clients, and support onboarding and daily office operations in our Maryland office. You will coordinate events, handle mail and payments, and help maintain a welcoming, efficient environment for clients and staff.

Ideal candidates have at least two years in a professional office setting, strong CRM familiarity, and excellent interpersonal and organizational skills.

Qualifications

• Minimum two years of experience in a professional office or client-facing environment.
• Polished, professional presence and excellent interpersonal skills.
• Strong organization, time-management, and attention to detail.
• Proficiency with common office software and ability to learn new systems quickly.
• Experience with CRM or scheduling platforms preferred.

Responsibilities

• Greet and assist clients, prospects, vendors, and employees in person and via multiple channels.
• Manage lobby, meeting rooms, and reception-related tasks to ensure welcoming environment.
• Coordinate client engagement activities such as events and gifts.
• Support onboarding and administrative processes using core systems.
• Assist with front desk operations, mail, payments, and office readiness.

Skills

Interpersonal skills

Organizational skills

Customer service orientation

CRM experience

Office software proficiency

Education

High school diploma or equivalent

Associate degree preferred (business/communications/hospitality)

Tools

CRM software

Scheduling tools

MS Office

Job description

Carson Group is seeking a professional front desk and client experience administrator to manage the lobby, greet clients, and support onboarding and daily office operations in our Maryland office. You will coordinate events, handle mail and payments, and help maintain a welcoming, efficient environment for clients and staff.

Ideal candidates have at least two years in a professional office setting, strong CRM familiarity, and excellent interpersonal and organizational skills.