Client Experience & Operations Lead

Carson Wealth; Franklin (NJ); On-site; USD 78,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Health benefits

PTO

Parental Leave

Sabbatical Leave

Medical

Dental

Vision

Health Savings Accounts

Flexible Spending Accounts

Life and AD&D Insurance

Short and Long-Term Disability

Work/Life Benefits

Holistic Wellbeing

Job summary

Carson Wealth seeks a Relationship and Operations Manager to partner with advisors and leadership, overseeing client service, operational execution, office support, and strategic initiatives. This role delivers an exceptional client experience, coordinates materials, and manages complex workflows with confidentiality and precision.

The position is primarily in-office, four days per week, with a focus on scalability, risk management, and continuous improvement to support organizational growth.

Qualifications

• 5+ years of experience in wealth management operations, client service, business operations, financial services, or a related professional environment.
• Proficiency with Salesforce CRM, Orion Advisor Technology, Wealth Management Platforms, Docusign, and the Microsoft Office Suite (Excel, Word, Outlook, PPT, Access)
• Strong understanding of wealth management operations and client service workflows.
• Familiarity with custodial platforms such as Schwab Advisor Center, Fidelity, or similar systems.
• Experience with electronic document management and workflow systems.

Responsibilities

• Serve as the primary relationship manager for clients, delivering an unparalleled concierge-level experience characterized by extraordinary responsiveness, proactive ownership, flawless execution, and an unwavering commitment to uncompromising service excellence.
• Coordinate and prepare all client meeting materials, documentation, and account information to ensure a seamless and exceptional client experience.
• Manage the full lifecycle of client accounts, including account opening and maintenance, asset transfers, money movement, and other service and operational requests with precision and urgency.
• Oversee daily client service and operational activities to ensure accurate, efficient, and timely execution of transactions while maintaining the highest standards of quality and service excellence.
• Maintain complete, accurate, and confidential client records while ensuring operational consistency across CRM systems, workflows, and service processes.
• Partner with custodians, vendors, advisors, and internal stakeholders to facilitate seamless operations and continuously enhance the client experience.
• Develop, document, and optimize operational procedures, workflows, and controls that support scalability, consistency, risk management, and continuous improvement.
• Monitor operational metrics, account activity, and key performance indicators to identify trends, mitigate risk, and drive operational excellence.
• Ensure adherence to regulatory requirements, firm policies, and supervisory standards by supporting audits, compliance reviews, regulatory reporting, and risk management activities.
• Maintain awareness of advisor and leadership scheduling priorities to support cross-functional coordination and ensure visibility into key commitments.
• Provide occasional backup support during peak periods, team absences, or coverage needs, helping ensure continuity while not serving as the primary owner of executive calendars.
• This may include: meeting coordination, travel arrangements, itinerary preparation, and expense related tasks.
• Monitor shared workflows and systems, proactively identifying and escalating items that may impact advisor or leadership commitments.
• Partner and support internal projects, technology implementations, operational enhancements, and strategic initiatives.
• Develop project plans, timelines, milestones, and accountability measures to ensure successful execution.
• Facilitate communication among stakeholders, track project progress, and provide updates to leadership.
• Support firm-wide initiatives that contribute to organizational growth, scalability, and operational excellence.

Skills

Relationship management

Project management

Client service

Operational excellence

Regulatory compliance

Tools

Salesforce CRM

Orion Advisor Technology

Wealth Management Platforms

Docusign

Microsoft Office Suite

Job description

Carson Wealth seeks a Relationship and Operations Manager to partner with advisors and leadership, overseeing client service, operational execution, office support, and strategic initiatives. This role delivers an exceptional client experience, coordinates materials, and manages complex workflows with confidentiality and precision.

The position is primarily in-office, four days per week, with a focus on scalability, risk management, and continuous improvement to support organizational growth.