Client Experience Specialist

Kedia Corporation; Centennial (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A global services company seeks a detail-oriented Customer Service Representative to engage with clients and resolve inquiries. The role involves providing information about products, handling complaints, and maintaining detailed records. Applicants should possess exceptional listening and communication skills, with a strong emphasis on customer service and problem resolution. Join a fast-paced and innovative environment in Centennial, Colorado, where your contributions will make a difference.

Qualifications

• Excellent active listening skills required.
• Strong communication and speaking abilities are essential.
• Service-oriented mindset with a knack for helping others.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor ACD

Scanners

Spreadsheet software

Job description

A global services company seeks a detail-oriented Customer Service Representative to engage with clients and resolve inquiries. The role involves providing information about products, handling complaints, and maintaining detailed records. Applicants should possess exceptional listening and communication skills, with a strong emphasis on customer service and problem resolution. Join a fast-paced and innovative environment in Centennial, Colorado, where your contributions will make a difference.