Client Experience & Solutions Banker

Bank of America; Town of Florida (NY); On-site; USD 37,000 - 42,000; Full time

Job summary

Bank of America in the United States invites applications for a client service role focused on in-branch interactions and self-service banking education. You will help clients conduct transactions via mobile, online, or ATM, while ensuring accuracy and compliance.

Responsibilities include managing cash, opening opportunities to connect clients with solutions, and maintaining a welcoming, compliant branch environment with a strong focus on service quality and relationship building.

Qualifications

• Self-starter with strong work ethic and results focus.
• Ability to build relationships and work with clients.
• Comfort with self-service banking tech.
• Knowledge of laws and regulations and compliance.
• Willingness to work weekends or extended hours of duty.
• Fluent in English and Creole.

Responsibilities

• Engage clients in the lobby to educate on self-service banking.
• Process cash transactions accurately and efficiently.
• Devise deep conversations to understand clients' financial goals.
• Grow client relationships by coordinating with experts in lending and investments.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience and service quality.
• Ensure adherence to laws and bank guidelines.

Skills

Customer focus

Cash handling

Sales experience

Relationship building

Time management

Communication skills

Self-motivation

Adaptability

Tech aptitude

Bilingual English-Creole

Education

High School Diploma or GED

Job description

Bank of America in the United States invites applications for a client service role focused on in-branch interactions and self-service banking education. You will help clients conduct transactions via mobile, online, or ATM, while ensuring accuracy and compliance.

Responsibilities include managing cash, opening opportunities to connect clients with solutions, and maintaining a welcoming, compliant branch environment with a strong focus on service quality and relationship building.